This Shipping and Delivery Policy is part of PetNilka Terms and Conditions (“Terms”) and should therefore be read in conjunction with our Terms of Service.
Please read our Shipping and Delivery Policy carefully when purchasing our products. This policy applies to all orders you place with us.
What is your processing time?
Orders placed before 1pm EST are shipped the same day on non-holiday business days. We are known for our fast processing, but actual shipping times may vary depending on order volume. During the holiday season, there may be a slight delay in customers receiving their orders, but we will process them as quickly as possible in order to fulfill your order in a timely manner. An email with tracking information will be sent to you once your order has been packaged.
What are my shipping and delivery options?
We offer a variety of delivery options. Please note that during the holiday season, carrier shipments will be higher than normal. Delivery times may vary depending on the carrier and factors beyond our control. WARNING: We do not offer P.O. Box delivery.
Free Shipping in some areas
We offer free ground shipping on orders over $30 within the contiguous United States (excluding Hawaii, Alaska, and Puerto Rico). Orders placed before 1pm EST ship the same day on non-holiday business days.
Expedited Shipping
We also offer expedited shipping options, and expedited shipping pricing will be displayed at checkout. For orders that qualify for free shipping, the expedited delivery fee will be reduced at checkout.
All product delivery times and dates are provided in good faith but are estimates only.
Once your order is packed, we will send an email with your tracking information.
Are your products packaged for shipping?
As a continuation of our commitment to the environment and reducing waste, bags from www.petnilka.com订购的所有咀嚼物均免费提供单独包装 are packaged with eco-friendly and biodegradable materials.
How is my subscription completed?
If you purchase a subscription, we will ship your order according to the subscription timeframe you select at checkout. You can cancel your subscription at any time before your next order. To manage your subscription, go to your account page and click on “Subscriptions” in the left hand column.
Do you offer international shipping?
We offer international shipping.
What happens if my order is delayed?
If for any reason a delivery is delayed, we will notify you as soon as possible and inform you of the revised estimated delivery date. For orders delayed due to force majeure or other reasons, we will send you an official logistics message as soon as possible so that you are clear about your order.
How can I contact you about this policy?
If you have any additional questions or comments, you can contact us through the form on our contact page.
Do you ship on holidays?
We will be closed and will not ship on the following holidays:
Monday, January 1: New Year's Day
Monday, January 15*: Martin Luther King Jr. Day
Monday, May 27: Memorial Day
Thursday, July 4: Independence Day
Monday, September 2: Labor Day
Thursday, November 28: Thanksgiving Day
Friday, November 29: The Day After Thanksgiving
Wednesday, December 25: Christmas Day
What logistics provider do you ship to?
We work with USPS, UPS, Amazon Logistics, DHL.
